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Beware of Criminals Pretending to be Utility Workers in Duarte

Post Date:06/04/2024

Stay alert and beware of criminals pretending to be utility workers. 

Recently, Duarte residents had individuals knock on their door claiming to be with California American Water. These individuals were in the community taking water samples from inside residents’ homes due to contaminated water in Duarte. They were not wearing uniforms and did not have company badges or a branded car, which raised suspicion. The City discovered that these individuals were trying to scam our residents. 

Pretending to be a trusted utility worker is a trick some criminals use to gain access to your home. The City of Duarte prioritizes and cares about our residents’ safety. Take the time to ensure that the utility representative at your door is a legitimate California American Water employee on official utility business. Here are a few precautions to take when approached by someone who says they are a utility worker:

  • Always ask for a company-issued photo ID. All California American Water employees carry company-issued photo ID badges. 

  • Look for the logo. All California American Water service personnel wear uniforms and drive company branded vehicles with the company logo. At times, California American Water uses contracted services from other trusted companies, but those companies have branded vehicles and identification as well. 

  • Never give cash. California American Water employees and contractors never collect money or credit card information from customers in the field. 

  • If you suspect someone may be a utility imposter, close and lock your door, and call 911. You can also call California American Water at 888-237-1333 to confirm whether service work is scheduled in the area.  

For more tips on identifying utility scammers from California American Water, please visit their website.

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